I am finally replacing my old website and merge my personal Blog that resided on Blogger.com since 2005 with my Social Relationship blog I recently started. Why “End of Automation”? No I don’t envision moving back to caves or living in trees (nice idea though) – No, I’m taking tangible business results. I’m talking...
Read more →This week we introduced our first Social CRM solution, Xeesm/Edge!. A powerful social relationship management system with a touch of sales process. Are you confused? I guess so. And to be honest I’m not sure where the market will take us. Xeesm is a crowd source based product. And as such I’m sure the...
Read more →Social CRM has two major and very different aspects: 1) The sCRM Product Solution Aspect As CRM is under huge pressure from the open and collaborative social media space, CRM vendors (first was Oracle) decided to promote the idea of “Social CRM”. Even so there is no real product and no real product definition,...
Read more →I just read a few articles about sCRM. One was a post on a blog where the blog doesn’t allow comments (very social). The other was talking about Ajax enabled technology that revolutionizes CRM (OMG) and yet another one described the advantage of getting Twitter streams and Facebook wall entrances all feed into the...
Read more →I started Twitter early 2007 see my first tweets. Like many I had no clue – stopped using it for a few weeks, came back, liked it a lot and people laughed at me “Axel, are you out of your mind”.In the coming two years I followed probably 20,000 people on and off and...
Read more →After discussing and consulting with probably 100 executives in all industries the number one reaction has been:“I get it, I know we gotta do something – but where do we begin?”It can’t be “Hey everybody go on Twitter” – or “Lets quickly do a fan page” or any of the other helpless social media...
Read more →XeeSM/SRM Best Practices Dec/09 View more presentations from XeeSM.
Read more →Not sure if I or somebody before me coined the term but here is the definition I put together in May this year: Definition Social Relationship Management (SRM) – in a business context SRM, is the activity of building, maintaining, strengthening and broadening personal business relationships with relevant people. Typical goals for SRM is...
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