Entries by
ASP – MSP – SaaS – Cloud Reloaded
In the 80’s people discussed replacing Mainframes with PCs. It didn’t happen – now 30 years later the mainframe business is as vital as it was in the 80’s. In the 2000 people talked about replacing on premise applications with SaaS. 10 years later it didn’t happen. While the ASP/MSP/SaaS/Cloud industry has nicely grown to […]
The next facebook
Facebook will become the next Google which is the next Microsoft. Microsoft never innovated any product. Windows was innovated by Xerox PARC, and so was the mouse. Word was invented by Wordstar and Excel like PowerPoint was acquired. Google didn’t invent anything anything either but built the most robust business model of advertising distribution, displacing […]
When the social media bubble burst
Dick Lee asked recently in LinkedIn: “We rarely see people as enthused as they are over social media. Among those recent rare times are: when the high-tech balloon popped; at the height of the housing bubble; just before the market crashed; and when Sarah Palin was nominated for VP. Hey, exuberance can be headiest just […]
The New Enterprise
The “new enterprise” as I call it is a network of highly engaged individuals or groups of individuals that may constitute the most successful organizationism in the future – organization + organism = organizationism. However it will be quite challenging to build the first of such “new enterprises” as many potential customers may require an […]
7 Years Social Media
“Seven years ago, in spring 2003, Konstantin Guerke, one of the LinkedIn co-founders invited me to join LinkedIn. I had no idea what he was talking about – but my instinct told me: “go – this is interesting”. My LinkedIn ID: 8573. I wasn’t too embarrassed not understanding the full scope because he didn’t either! […]
End of Automation
Please listen carefully to this menu as the menu has changed. Your call is important to us but please leave a voice message. If you need more information go to www – dot – whatever dot com… Sound familiar? The intentions were good – yet the results are telling us we made huge mistakes. Automation […]
Merger of Blogs
I am finally replacing my old website and merge my personal Blog that resided on Blogger.com since 2005 with my Social Relationship blog I recently started. Why “End of Automation”? No I don’t envision moving back to caves or living in trees (nice idea though) – No, I’m taking tangible business results. I’m talking about […]
sCRM & SRM
This week we introduced our first Social CRM solution, Xeesm/Edge!. A powerful social relationship management system with a touch of sales process. Are you confused? I guess so. And to be honest I’m not sure where the market will take us. Xeesm is a crowd source based product. And as such I’m sure the crowd […]
The split image of sCRM
Social CRM has two major and very different aspects: 1) The sCRM Product Solution Aspect As CRM is under huge pressure from the open and collaborative social media space, CRM vendors (first was Oracle) decided to promote the idea of “Social CRM”. Even so there is no real product and no real product definition, it […]
Social CRM – a dead end?
I just read a few articles about sCRM. One was a post on a blog where the blog doesn’t allow comments (very social). The other was talking about Ajax enabled technology that revolutionizes CRM (OMG) and yet another one described the advantage of getting Twitter streams and Facebook wall entrances all feed into the CRM […]
Where to start in Social Media? A fresh look from a different angle.
After discussing and consulting with probably 100 executives in all industries the number one reaction has been:“I get it, I know we gotta do something – but where do we begin?”It can’t be “Hey everybody go on Twitter” – or “Lets quickly do a fan page” or any of the other helpless social media marketing […]